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General Questions
What are Net2Phone's System Requirements?
For Version 9.0
Windows 95, 98, Pentium
class machine 8MB RAM, 28.8 KBpd modem, PPP Internet, sound card,
microphone, speakers (For full duplex capabilities you will need
a full duplex sound card).
For Version 7.xx
Windows 3.1 or 95, 98, 486/33, 8MB RAM, 28.8 KBps modem, PPP
Internet, sound card, microphone, speakers
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How much bandwidth
does Net2Phone secure?
The current algorithm
has a voice bandwidth of approx 1.3K per section per direction
per second. The overhead for the Internet brings it to about
14.4 KBps.
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What is the
quality of Net2Phone?
Net2Phone offers True
Phone Quality (TPQ), virtually indistinguishable from traditional
telephones. The overall quality will vary based upon your Internet
connection and your ISP's connection speed.
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Why does my screen
indicate only 500 minutes available when I have enough in my balance
to speak longer?
As a security feature, we allow up to 500 minutes of continuous
talk time, which is over eight hours for one conversation. After you
hang up and begin another call, the remainder of your call time,
up to another 500 minutes, will be available.
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What is Net2Phone's billing structure?
If you use Net2Phone
for toll-free 800, 888, or 877 numbers there is no fee. If you
use Net2Phone for regular telephone numbers, you will be billed
per minute, depending upon the rate to the country called.
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Can I use
Net2Phone even if I do not have a credit
card?
If you wish to use Net2Phone
without using a credit card, you may purchase your debit account
by wire transfer or a check or money order drawn on a United
States bank in U.S. Dollars.
TO MAKE PAYMENT BY WIRE TRANSFER
USE THE FOLLOWING INFORMATION:
FIRST UNION BANK, N.A., NEW JERSEY
239 MAIN STREET
HACKENSACK, NEW JERSEY 07601
ROUTING # 031201467
FOR CREDIT TO THE ACCOUNT OF:
Net2Phone ACCOUNT # (your 12-digit code)
(your full name)
Make sure you include your 12-digit
Net2Phone account number together with your name when making
all wire transfers. To help expedite your order, please fax the
receipt of your wire transfer with your 12-digit account number
to 201-692-3382, or email billing@net2phone.com
with the word "wire" in the subject heading. Please include in
your email your account number, name, originating bank, amount
and date of the wire transfer. Your order will be processed within
one to three business days of receipt of your wire transfer and
verification from you by fax or email.
TO MAKE PAYMENT BY CHECK USE
THE FOLLOWING INFORMATION:
Send the completed application
with your 12 digit Net2Phone account number and check or money
order made payable to Net2Phone to:
Net2Phone
171 Main St Second Floor
Hackensack, NJ 07601
USA
Att: Finance Dept
BE SURE TO MAKE YOUR PAYMENT IN U.S. ($) DOLLARS DRAWN ON A UNITED
STATES BANK.
Please allow up to two to three weeks
for your bank check to arrive at our office.To help expedite
your order, please fax a copy of your check with your 12-digit
account number to 201-692-3382, or email billing@net2phone.com
with the word "check" in the subject heading. Please include in
your email your account number, name, bank (if applicable),
amount and date sent. Your order will be processed within one
to three business days of receipt of your check and verification
from you by fax or email. Confirmation of purchase will be delivered
via email.
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Are there
any hidden costs or additional charges?
No. The only charges to your account are the per
minute charges for the country to which you are calling.
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What is the
size of the Net2Phone file?
While it varies from
version to version, it is still under 2MB
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How much data
does Net2Phone transfer per minute?
The amount of data that
Net2Phone transfers per minute depends on your Internet
Service Provider and the modem you are using.
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Is Net2Phone compatible with Windows NT?
Net2Phone is compatible
with Windows NT version 4.0 only.
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Will Net2Phone work with a connection other than 28.8 KBps?
Generally, the faster
your connection, the better the quality of your Net2Phone call.
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Can you receive
calls using Net2Phone?
No. Net2Phone currently
only allows you to place calls.
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Can Net2Phone be used to fax?
No. Currently, Net2Phone
is only used for voice communication.
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Is a Net2Phone call secure?
The call goes over
the Internet, but it is still much more secure than sending data.
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Does Net2Phone work with online services?
If you are able to run
third party network applications not created by your service
provider, you should be able to use Net2Phone.
- America OnLine- Offers support for direct Internet connections.
All you need to do is download a special winsock.dll if you are
not using the latest version of AOL.
- NetCom- If you are using NetCom, you will need a version
later than NetCrusier 2.0 that uses a version 1.1 compliant winsock.
You can get the latest version of NetCruiser free from NetCom.
- CompuServe- If you are using CompuServe, you should
be OK as long as your version uses a version 1.1-compliant winsock.
You can get the latest version of their dialer from CompuServe.
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What if I
can't register?
We are only accepting
registrations with versions 9.0 and 7.67. If you attempted to
register with another version, and it did not work, re-download
one of these two versions and your registration will be successful.
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Can I use
my relative's credit card?
If you wish to use your relative's credit card, the credit card
holder must fax us a letter with his or her signature authorizing
you to use his or her credit card. He or she should name you and your Net2Phone
account number in the authorization letter. Please fax the letter
as well as your order form to the Billing Department (201) 692-3382.
Once we receive the authorization letter we will do a bank check
to verify the credit card holder and will place the funds on
your account.
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Can I use
my credit card on multiple accounts?
Most Net2Phone users have one
account but some people have Net2Phone in their home and office.
If you have two or three accounts you may use your credit card
but you will need to fax us a letter stating your account numbers
and why you have more than one account. Furthermore, for your
security, we have a limit of how much you can place on your account
within a certain amount of days. By using a credit card on multiple
accounts you will run the risk of exceeding these limits. Therefore,
we suggest sending us a bank check , money order or wiring
us the payment.
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Why did I
receive an email informing me that my transaction was successful
but I do not have my full balance?
We have instituted a verification
department for your protection. If this is your first purchase
then within 48 hours your account will be verified. After that
time, if we successfully verify your account, all funds from
your purchase will be added onto your account, and we will send
you a confirmation email.
If we can not verify the information
on your account then you will receive an email and can use other
methods of payment.
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