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Calling Problems
Error message
10024: Call ended. Error reading control connection
You may have a bad ‘winsock.’
We recommend updating your winsock.dll file through the following
steps:
- Visit http://www.mysharewarepage.com/patches.htm
and download the latest version of Winsock.
- Click on ‘[GET IT],’ and then choose the folder to which you want to save
‘ws2setup’ (this is the name of the file you will download).
- Once you have finished downloading ‘ws2setup,’ double
click on ‘ws2setup’ to install the latest version of Winsock.
- Reboot your computer, and then re-install Net2Phone.
This will ensure that Net2Phone is using the updated version of winsock
which you just installed.
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‘UNDER’
or ‘OVER’ or ‘CPU’ is flashing on the black
display and interrupting the call
To minimize the effect
of ‘UNDER’, ‘OVER’ or ‘CPU’ try
the following:
- Close all non-essential applications in your computer.
- If you are using a half duplex sound card, press the space bar
to talk and release to listen.
- If your version of the software has a VOX option,
turn VOX off by clicking on the ‘phone’
pull down menu and uncheck VOX by clicking on the option.
If you successfully turn off this feature, you should see the word
‘VOX’ disappear from your display.
- Make sure you meet our hardware requirement for the version of
Net2Phone you are using. Click here
to view them.
- When using Net2Phone, avoid going through different pull-down
menus within the software. Also, do not drag the software around
the screen.
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Error Message: This program
has performed an illegal operation. Your computer will be shut
down.
Disconnect from your
Internet provider and reboot your computer. Then connect to your
Internet Service Provider and attempt your call again.
If the error only occurs when you are running Net2Phone, and disconnecting
and rebooting did not prevent the problem from re-occurring, please
remove Net2Phone from your computer and re-download
the latest copy of the Net2Phone software. Make sure to close
all applications before you download and install the software.
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The sound
card is full duplex, but the software does not recognize it.
IMPORTANT: Your sound card must be full duplex capable. You probably
have old drivers installed with your sound card. Create a folder
on your desktop called ‘sound card drivers,’ and download
the most updated drivers from your manufacturer’s web site
into this folder. Once you have downloaded the necessary files,
open the folder and look for a ‘.exe’ file. The ‘.exe’
file makes updating drivers automatic. Once you find this file,
double click it, and the update will occur automatically.
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There is
an echo
If your speaker volume
is set too high, or your microphone is too close to your speakers,
you will experience some echo. To minimize any echo, keep your
microphone as far away from your speakers as possible. Also,
lower your microphone sensitivity (recording volume) and
your speaker volume (wave volume). To do so, click the ‘Start’
button, ‘Settings,’ ‘Control Panel,’ and
double click on the ‘Multimedia’ icon. Under the ‘Audio’
tab you will see two (2) volume controls, one for wave or playback,
and the other for recording. Adjust those to a proper
level
You might be able to reduce any echo or feedback by using a headset,
handset, or ear piece instead of speakers and a microphone. We
suggest visiting our home page http://www.net2phone.com.hk
and scroll down to the bottom where you will see links to
companies offering products which improve the quality of Net2Phone
calls and reduce echo. You can also click on ‘News’
and then choose ‘Partners’ to find more information
on these companies.
Since your voice is carried in packets over the Internet, high
Internet traffic may cause packet loss, which degrades the quality
of the call and may cause echo. We recommend placing calls during
low traffic times to have the best possible quality. To determine
the best time to call, ask your Internet service provider for
the time when traffic is low.
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Party on the
telephone end is receiving echo
If your speaker volume
is set too high, or your microphone is too close to your speakers,
you will experience some echo. To minimize any echo, keep your
microphone as far away from speakers as possible. Also, lower
both your microphone sensitivity (recording volume) and your
speaker volume (wave volume). To do so, click on the ‘Start’
button, ‘Settings,’ ‘Control Panel,’ and
double click on the ‘Multimedia’ icon. Under the ‘Audio’
tab you will see two volume controls, one for wave or playback,
and the other for recording. Please adjust these to a proper
level.
You might be able to reduce any echo or feedback by using a headset,
handset, or ear piece instead of speakers and a microphone. We
suggest visiting our home page http://www.net2phone.com
and scroll down to the bottom where you will see links to
companies offering products which improve the quality of Net2Phone
calls and reduce echo. You can also click on ‘News’
and then choose ‘Partners’ to find more information
on these companies.
You could also reduce the echo by holding down the ‘mute’
button when you are not talking during the call and releasing
it when you begin speaking. If you can master this, you will
reduce the echo, and possibly eliminate it completely.
Since your voice is carried in packets over the Internet, high
Internet traffic may cause packet loss, which degrades the quality
of the call and may cause echo. We recommend placing calls during
low traffic times to have the best possible quality. To determine
the best time to call, ask your Internet Service Provider for
the time when traffic is low.
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The voices
are choppy, or breaking up
When ‘UNDER’,
‘OVER’ or ‘CPU’ flash in the Net2Phone screen,
it leads to choppy sound, voice break-up, and delay. To minimize
the effect of these messages try the following:
- Close all non-essential applications in your computer.
- If you are using a half duplex sound card, press the spacebar
to talk and release it to listen.
- If your version of the software has a VOX option,
turn VOX off by clicking on the ‘Phone’
pull down menu and uncheck VOX by clicking on the option. If
you successfully turned off this feature, you should see the
word ‘VOX’ disappear from your display.
- Make sure that you meet our minimum hardware requirement for
the version of Net2Phone you are using. Click here
to view them.
- When using Net2Phone, avoid viewing pull down menus within the
software. Also, do not drag the software around the screen.
- Since your voice is carried in packets over the Internet, high
Internet traffic may cause packet loss, which degrades the quality
of the call and may cause echo. We recommend placing calls during
low traffic times to have the best possible quality. To determine
the best time to call, ask your Internet Service Provider for
the time when traffic is low.
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I can hear
the other party but they can not hear me
Some sound-cards have
two connectors for the microphone, a ‘line-in’
connector and a ‘microphone’ connector. You need to
make sure that the microphone is plugged into the ‘microphone’
connector ONLY.
If HDX appears on your screen, that means that you have a half
duplex sound card. Press the space bar to talk and release it
to listen. If you have turned on the VOX option from under the
‘Phone’ pull down menu, click it again to turn
it off.
Next, double click the ‘My Computer’ icon, then
double click ‘Control Panels.’ In ‘Control
Panels,’ double click the ‘Multimedia’ icon.
Check that the NONE of the options are MUTED, and then
click the ‘Options’ menu in the top left corner
and select ‘Properties.’ In the ‘properties’
screen select the ‘Recording’ option and click
‘OK.’ You will now see a new ‘Volume controller’
screen. Make sure that ‘Microphone’ and/or ‘Recording’
levels are up (preferably at about 75%). Close the window, and
try to place a call.
If none of the above helps, please check your hardware connections
and make sure that your microphone is turned on.
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They can hear
me but I cannot hear them
First, close all
applications other than Net2Phone and your Internet connection.
It is possible that another application is using your sound card
and is interfering with Net2Phone.
If your speakers have their own volume control, increase the
level.
Double click on the ‘My Computer’ icon, then double
click ‘Control Panels.’ Within ‘Control Panels’
double click the ‘Multimedia’ icon. Once the ‘Volume
controller’ window appears, make sure that none of
the controllers under the ‘Mute’ option are checked,
and that your ‘Wave’ controller is up.
Make sure that nothing else running on your computer is using
your sound card, such as a CD player, answering system, etc.
Once you have made sure of this, connect to the Internet and
try using Net2phone again.
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Decoder used
too much XX
This is an indication
that your voice was not transmitted properly over the Internet
to the person whom you called. It is possible that your computer
is too slow, or that you do not have a stable 28.8 KBps internet
connection.
Make sure that you meet our minimum hardware requirement for
the version of Net2Phone you are running. Click here
to view our system requirements.
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