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Registration Problems
Error 11002
or 11004: Cannot connect to registration server
For some reason, you
are not establishing a reliable Internet connection to our server.
You may have lost your Internet connection. Please make sure
you are connected to the Internet.
Your system may be protected by a firewall. Net2Phone can not
be used through a firewall without the proper settings. Please
contact your ISP and ask them if they can modify their firewall
settings to allow Net2Phone to work.(If you are using Net2Phone
within a company over a LAN or WAN, contact your network administrator
to obtain the appropriate settings). To check if there is a firewall
you will need to contact your Internet Service Provider.
If you are connected to the Internet and do not have a firewall,
please close Net2Phone and email support@net2phone.com
with the word ‘problem’ as the subject, and give us
a complete description of your problem and the steps which you
have taken.
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Error 10061:
Unable to connect to registration server
Make sure you are connected
to the Internet, you could have disconnected yourself from the
Internet while installing the software.
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Error 10093:
Unable to connect to registration server
This error indicates
that the winsock.dll file was not initialized properly during
setup and installation. To rename conflicting winsock.dll files
click on ‘Start’ then ‘Find’ then ‘Files
or Folders.’ Then, type ‘winsock.dll’ and click ‘Find
Now.’
You may see several ‘winsock.dll’ files displayed.
Net2Phone uses the winsock.dll file in C:\Windows or in C:\Windows\System.
One by one, highlight the ‘winsock.dll’ files that
are in either of the above directories. Then, right click
on your mouse and choose the option ‘Rename.’ Next,
hit the backspace key, and type in the name ‘winsock.old.’
Rename all of the winsock.dll files EXCEPT for the one in C:\Windows
or C:\Windows\System, which Net2Phone needs.
You may have lost your Internet connection. Please make sure
you are connected to the Internet You may check this by either
browsing the Internet or checking your e-mail.
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When opening
the program after installation, all the letters appear as strange or odd
characters on both the display area of the phone picture and
the registration page
Please remove Net2Phone
software from your computer through ‘Add/Remove Programs’
in Control Panels, and then re-download the latest version of
Net2Phone from this web site. When re-installing the software,
make sure there are no other programs are running. Having other
applications open may cause the software to install improperly.
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What if I
have a firewall?
A firewall is a filtering
device protects access to a network. Under certain circumstances,
Net2Phone can work through a firewall.
Contact your Internet Service Provider (ISP) and ask if they
have a firewall. Once they confirm that they have a firewall,
ask if it is possible to make some changes to there firewall
in order to allow Net2Phone to work. Provide them with the following
information and see if they can provide you with the necessary
information.
"Net2Phone uses two ports, UDPPORT and TCPPORT. PCs calling
with Net2Phone use the UDPPORT to send your voice to the called
party and use the TCPPORT to route the call back to your PC.
Your Network Administrator from your ISP must tell you the ports
for you to use when calling with Net2Phone. Each port should
have a numeric value ranging from 1 to 30000."
Once you receive the UDPPORT and TCPPORT, you will need to modify
your net2fone.ini file. Double click on the ‘My Computer’
icon and open the c:\windows directory. Find the ‘net2fone.ini’
file and double click it to open it. Under the ‘Config’
heading, hit your return key twice to create two blank lines.
Write in your TCPPORT specification on the first line, and your
UDPPORT specification on the second line as follows, and where
XXXXX represents a number between 1 and 30000:
TCPPORT=XXXXX
UDPPORT=XXXXX
Save your net2fone.ini file and
close it. Now you should be able to place calls successfully.
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